1. General Information

Educating Pets provides professional dog and horse training services, as well as consultations to help improve your pet’s behaviour. Our services are available for clients in the UK and may require in-person sessions at your location.

 

2. Booking and Payment

• Booking: All training sessions must be booked in advance. You can book through our website or by contacting us directly.

• Payment: Full payment for services is due before or on the day of the session unless otherwise agreed. Payments can be made via bank transfer or another agreed method.

• Cancellation and Rescheduling: If you need to cancel or reschedule your session, please give us at least 24 hours’ notice. Any cancellations or changes made within 24 hours will incur a 50% charge for the session.

• Refunds: We do not offer refunds for completed sessions, but we will work with you to ensure satisfaction with the training provided.

 

3. Services Provided

We offer a variety of services, including dog and horse training, behaviour consultations, and walking with training. Each service is designed to address the specific needs of your pet. We are committed to providing a safe and effective approach to training. However, the success of training depends on your active participation and consistent application of the methods taught.

 

4. Responsibilities

• Client Responsibilities: You agree to follow our training instructions and ensure that all household members or others involved in the pet’s care are consistent with the training methods. If a pet is aggressive or poses a threat to the safety of anyone present, we reserve the right to refuse or discontinue the session.

• Health & Safety: You must ensure that your pet is in good health and fit for training sessions. If you’re unsure, please consult with your vet before starting any training. For home visits, please ensure your premises are safe and suitable for training.

 

5. Equipment

We will advise you on appropriate training equipment, but the choice of equipment is yours. We do not sell or endorse any specific brands, but we will guide you in using the equipment that works best for your pet.

 

6. Insurance

Educating Pets is fully insured with Public Liability Insurance. While we take every precaution to ensure the safety of your pet, you understand that no training programme is without risk, and you agree to hold Educating Pets harmless for any injury or damage that may occur during training.

 

7. Privacy and Data Protection

We respect your privacy. Any personal information shared with Educating Pets will be handled in accordance with UK data protection laws. We will not share your information with third parties unless required by law or with your consent.

 

8. Disclaimers

• We cannot guarantee specific results as each pet is unique, and factors like consistency, environment, and the pet’s temperament can affect outcomes.

• We are not responsible for any damage caused by failure to follow the training instructions or misuse of recommended equipment.

• We reserve the right to adjust or cancel services if we deem it necessary for the safety of your pet or our trainers.

 

9. Governing Law

These Terms and Conditions are governed by UK law. By using our services, you agree that any disputes will be resolved under the jurisdiction of UK courts.

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10. Amendments

Educating Pets reserves the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to you via email or through updates on our website.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.